This policy covers orders placed online at signetid.co.uk. If you buy through a trade account, over the counter or via our sales team, your order is governed by our terms of trade instead.
Returning unwanted goods within 14 days
Changed your mind or ordered the wrong part? Let us know within 14 days of delivery and we'll accept the return, as long as the goods are:
- unused, unfitted and in the condition you received them
- in the original packaging, with any seals, labels and manuals intact
- fit for resale
Once you've told us you want to return an item, you have a further 14 days to get it back to us. Return carriage is at your expense and the goods remain your responsibility until they reach us, so please use a tracked, insured service.
We'll refund the price of the goods plus our standard delivery charge within 14 days of receiving them. If you paid for an upgraded delivery service, we refund the standard rate only.
If goods come back used, damaged, incomplete or without their original packaging, we may reduce the refund to reflect the loss in value. We'll always tell you before we do.
Returns requested after 14 days
Returns requested more than 14 days after delivery are accepted at our discretion. Where we can take the goods back, a restocking fee will apply. This is set by the charge the manufacturer or supplier makes to us and is typically 20% to 25% of the goods value, though it varies by product and brand.
We'll confirm the exact fee before you send anything back. Returns will not normally be accepted more than 30 days after delivery unless the goods are faulty.
What we can't take back
Unless faulty, the following are non-returnable:
- special order or non-catalogue items sourced specifically for you
- anything cut, mixed, assembled or made to your specification, including cut lengths of hose, belt, chain and tubing
- lubricants, oils, greases, adhesives, aerosols and chemicals once opened
- PPE, workwear and hygiene items such as gloves, masks, ear protection and first aid supplies once the packaging has been opened
- goods dispatched directly from the manufacturer, which are subject to that manufacturer's own returns terms
Not sure whether your item qualifies? Ask us before you order. It's much easier to sort out up front.
Faulty, damaged or incorrect goods
If something arrives faulty, damaged or isn't what you ordered, that's on us. Contact us as soon as you notice and we'll arrange collection or cover the return cost.
- Report shortages, transit damage or incorrect items within 3 working days of delivery so we can raise it with the carrier.
- Faults found within 30 days of delivery: you can choose a full refund, repair or replacement.
- Faults found after 30 days: we'll repair or replace the item. If that isn't possible, we'll refund you.
Please keep all packaging until you've checked your order. Goods that have been fitted, used or modified will be assessed before a remedy is agreed, and we may refer technical faults to the manufacturer for inspection.
Cancelling an order
You can cancel an order at no cost at any point before it's dispatched. Email us with your order number and we'll confirm the cancellation in writing.
Orders shipped directly from a manufacturer are processed quickly, so we need to hear from you within 1 hour of ordering. Special order and non-catalogue items can't be cancelled once we've placed them with the supplier. If your order has already been dispatched, it's treated as a return and this policy applies.
We can't accept cancellations because a manufacturer has extended an estimated lead time. Lead times are provided in good faith and are outside our control.
How to return an item
Get a returns number first. Goods sent back without one can't be matched to your order and may be refused or delayed.
Your legal rights
Nothing in this policy affects your statutory rights. If you're buying as a consumer, your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 apply in full. If you're buying on behalf of a business, those regulations don't apply and returns are handled under this policy and our terms of trade.