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Returns Policy

Can I return my goods?

Requests to return goods must be made within 7 days from the date of the delivery. Returned goods must be unused and in good working order, fit for re-sale. Items on a Sale or Return basis agreed with the sales team, must be requested to return within 10 working days from the date of the delivery note.

What if I need to cancel?

Any request to cancel an order/back order must be made in writing via email to sales@signetid.co.uk. If accepted, a confirmation email will be sent accepting the request. Non-catalogue items cannot be cancelled, under any circumstances. Goods to be shipped directly from manufacturer must be cancelled within 1 hour of ordering. Cancellations will not be accepted if the goods have already been despatched by the manufacturer. Signet Industrial Distribution Ltd will not accept any order cancellation due to the manufacturer extending the expected or promised date.

What if there are any discrepancies?

Any discrepancy with deliveries from Signet Industrial Distribution Ltd must be reported within 5 days from the receipt of goods. It is your responsibility to check the condition of your consignment whilst in the presence of the delivery driver and sign accordingly if the consignment is damaged. This also applies if the required delivery time is not met and the stated number of parcels are not present. Any claims cannot be accepted if the details are not made apparent on the consignment note

Help! I've made a mistake.

Customer order errors can only be cancelled/amended within 1 hour of the order being placed. Goods ordered incorrectly can only be returned within 5 days of receipt of the good(s). Signet Industrial Distribution Ltd reserve the right to review returns or cancellation trends or history with any individual customer. We may choose to review that customers pricing structure or credit items to reflect any excessive level of returns or cancellations. Signet Industrial Distribution Ltd may also choose to forbid any further returns or cancellations from any one customer, for any reason.

Do I need a Signet Industrial Distribution Ltd returns note?

Signet Industrial Distribution Ltd reserve the right to decline any returns, especially requests for the return of large quantity orders specifically ordered against your requirement. Goods are not to be returned without an authorised returns note complete with a Signet Industrial Distribution Ltd returns number. Any returned items must be accompanied by a Signet Industrial Distribution Ltd returns note, failure to include this makes the return void.

From 13 June 2014, the Consumer Contracts Regulations - which implement the European Consumer Rights Directive into UK law - apply to all purchases you make at a distance, for example online or over the phone. Details of the CCR can be found here - http://www.legislation.gov.uk/uksi/2013/3134/contents/made

Not sure how we do things? Got a burning question? Chances are it's something we've been asked before. So we've put this handy section together for you where you can find answers to all of our most commonly asked questions.

• How quickly will I get my order?
  We aim to ship all in-stock products within 24hrs, however do also sell products which are delivered directly from our trusted manufacturers. Please allow 3-5 working days for delivery. If you are in urgent need and require faster delivery please speak to our sales team who may be able to arrange a faster service.
• How can I place an Order with you?
  We have a variety of ways for you to place an order with us here at Signet. You can browse our vast range of products available here on our online store, simply add what you need to cart and proceed to checkout where we have a mix of different payment options. You can also add these products to 'request a quote', send this request to our sales team who will review your needs and send back our official quotation for the order. Or lastly you can give us a call and one of our sales team will be happy to help you with your order directly.
• What payment methods do you accept?
  We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and bank transfers. Choose the option that suits you best during the checkout process.
• Can I track my order?
  Absolutely! Once your order has been shipped, we'll send you a confirmation email containing a tracking number. You can use this number to track your package through our website or the shipping carrier's website.
• What is your return policy?
  We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving it. Please ensure the item is unused, in its original packaging, and accompanied by proof of purchase. Visit our Returns page for detailed instructions.
• Are my personal and payment details secure?
  Absolutely! We take your privacy and security seriously. Our website employs industry-standard encryption technologies to protect your personal and payment information. We do not store your payment details on our servers, and all transactions are processed through secure payment gateways.
• Can I cancel or modify my order after it's been placed?
  We understand that circumstances may change. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that once the order has been shipped, changes may not be possible.
• What if I receive a defective or damaged item?
  We apologise if you've received a defective or damaged item. Please contact our customer support within 48 hours of receiving the package, and we'll gladly assist you in resolving the issue. We may request photos or additional information to facilitate the return or exchange process.
• Do you ship internationally?
  Yes, we can offer international shipping to many countries. However, please note that additional customs duties, taxes, and fees may apply upon delivery, which are the responsibility of the recipient. Please check with your local customs office for more information.